Contact
Contact us.
A real person answers. If you are already on treatment, message your care team from your account so it reaches the provider who has your chart.
If you are already a patient
Message your care team from inside your account. That thread goes to the provider who has your chart, which means you get a useful answer instead of a general one. Messaging is included and there is no charge for it.
Use it for side effects, dose questions, refill timing, or wanting to stop. All of those are normal and none of them are an imposition.
If you are not a patient yet
Support: support@sturdymd.com
Most pre-purchase questions are already answered on the FAQ, including pricing, what happens if you are declined, and what shows up on your card statement.
Response times
Support email is answered within one business day. Clinical messages inside your account are usually answered same day or next day by your care team.
This is not for emergencies
We are not an emergency service and nobody is watching this inbox overnight. If you are having chest pain, trouble breathing, an erection lasting more than four hours, signs of an allergic reaction, or thoughts of harming yourself, call 911 or go to an emergency room now. If you are in crisis, call or text 988 for the Suicide and Crisis Lifeline.